FAQ
How do I donate?
Anyone can post their items for donation by uploading them directly. Simply fill out the form with the requested information and post. When a recipient orders your item, we'll send you a text message, and you'll be able to contact the recipient anonymously to coordinate pickup.
What can I donate?
You can donate anything on the platform.
Can I get more information about the item before I order?
At the moment you can only access the information that the donor has provided. We encourage donors to upload quality photos and information to give you everything that you might need to make a decision on your order.
Where will my item go?
LiquiDonate prioritizes matching your donation with nonprofits and schools in your area. We may also match your donation with a community member who needs it.
What nonprofits and schools do you work with today?
We work with a number of organizations around the country including but not limited to local mutual aid organizations and nonprofits, the SPCA, national nonprofits like TNTP and more.
How do nonprofits sign up?
Simply sign up for an account to order. Additional benefits for nonprofits who sign up are coming soon.
Where are you currently active?
LiquiDonate is active across the United States.
Is LiquiDonate a nonprofit? Can I get a guaranteed tax receipt?
LiquiDonate is a for profit marketplace that matches nonprofits and schools with gently loved items nationwide. We can not guarantee a tax receipt, but if your item is matched with a nonprofit organization, we will work with them to generate a tax receipt.
I heard you work with retail stores. How can I get donations from retail stores?
Our retail store partners donate directly to nonprofits and schools. Please join our email list to be notified when you can sign up for those donations.
How do I ship my items to a recipient?
There's no need to ship them! LiquiDonate automatically connects you with a recipient and sets up an anonymous text messaging service where you can coordinate pickup of the items. If you prefer to ship the items, that is up to you.
Can I request that my item be matched with an organization in a specific region or to support a specific cause?
At the moment your item will be matched with someone who needs it, and there is no way to request a specific organization. We prioritize donations to nonprofits and schools, but ultimately, we want to keep items out of the landfill.
My nonprofit or community organization would love to participate! What are the requirements?
Nonprofits and community organizations simply sign up for an account with LiquiDonate. Please sign up for our mailing list to learn more when more specific benefits are available.
What is the delivery range?
If you would like us to arrange a delivery, we're happy to help. Please let us know at support@liquidonate.com.
Do you have a mobile app?
LiquiDonate.com is designed for both web and mobile.
How much does it cost to donate an item?
For an individual, donating is free. For retailers and businesses donating on a regular cadence, we offer pay as you go pricing based on the volume of donations. Please reach out to us at retail@liquidonate.com to learn more.
Who can shop for goods on your site?
At LiquiDonate.com, anyone who can use the item and keep it out of the landfill is eligible to order the item. We focus on notifying nonprofits, community based organizations, and mutual aid groups about new donations.
Is LiquiDonate a nonprofit organization?
LiquiDonate is not a nonprofit organization, although we work with many.
Who are some of your customers?
We host donations from individual donors through massive companies and retailers. Our recipients include everyone from social workers and community organizers to national nonprofits.
Where can I get more information?
You can email us at support@liquidonate.com. We're responsive, and our team will get back to you within a few hours.
Will you pick up my items and post them for me?
We do not have a storage facility, so this is on a case by case basis. One of the goals of LiquiDonate is to reduce waste, and moving the item twice, from your location to storage and then to the recipient, increases emissions.
What is your mission?
Our mission is to accelerate the world's transition to a circular economy through scalable tech solutions.
Where does your service operate?
Our service currently operates in all 50 states and Washington D.C.
What is sustainable social impact?
Sustainable social impact is the practice of doing good in a way that benefits people and the planet long-term. We aren't just here for short-term solutions. We are here to make a lasting difference as an active and easy part of the circular economy.
How does LiquiDonate work?
LiquiDonate uses a matching algorithm to connect nonprofits, schools, community-based organizations, and mutual aid groups or individuals in the community with businesses that have excess items. Businesses win by saving money on logistics, keeping items out of the landfill, benefiting from all the good that community groups do in the world with their life-changing work, and having a turnkey social impact solution.
I have items that need to be gone today. Can LiquiDonate help?
If you have an item that needs to be gone today, please email us at support@liquidonate.com and we'll do our best to help.
What do I do if I no longer have a use for the items I ordered?
Please email support@liquidonate.com to let us know that you need an order canceled. Be sure to include your name and which items to cancel. Soon you will be able to cancel your own order as needed.
Is there a limit to how many items I can take for my nonprofit?
No. Please take as many items as you need and can use.
How many items can I post to LiquiDonate?
You may donate as often as you like, and there is a quantity field for posting multiples of the same item. Retailers can try our Bulk Donation tool.
Which items are needed most?
Our partners vary from homeless shelters to schools to horse rescues, so if you have an item, we most likely have a home for it. Items like these are in paritcularly high demand:
- New or Like New
- With tags
- Well-photographed
- Usable technology (laptops, cellphones)
- Office supplies
- Furniture
How long do I have to pick up my items, and what happens if I can't pick them up right away?
We'd ask that you pick up your items within 48 hours, but you can coordinate with the donor directly via the automated messaging service we provide.